Refund policy
Return Policy
Thank you for shopping with RISE Swimsuits! We strive to provide high-quality products and exceptional customer service. Please review our return policy below:
Return Window:
We offer a 7-day return window for eligible items. This means you have 7 days after receiving your item to request a return.
Eligible Items:
To be eligible for a return, your item must be:
- In the same condition that you received it (unworn or unused)
- With tags attached
- In its original packaging
Final Sale:
Please note that all sale and discounted items are final sale. Due to the intimate nature of swimwear and hygiene considerations, we are unable to accept returns or exchanges for these items. This includes, but is not limited to, bikinis, one-pieces, and swim trunks.
Quality Assurance:
Our sublimation process is done individually, so there may be slight ink marks. This is a potential outcome of the handmade process.
We carefully inspect each swimsuit before shipping to ensure it meets our high-quality standards. In the unlikely event that you receive a defective or damaged item, please contact us within 7 days of receiving your order for assistance.
Sizing Concerns:
Finding the perfect fit can be challenging. We recommend utilizing our detailed sizing charts provided on our website. If you have further questions or need sizing assistance, our customer service team is happy to help.
Contact Us:
If you have any questions or concerns about your order, return, or anything else, please don't hesitate to contact us. Our customer service team is available to assist you.
Return Shipping:
Customers are responsible for purchasing the return shipping label on their own if their return is accepted.
Contact Information:
For any return questions, you can always contact us at pamontoya3006@gmail.com.
By completing a purchase with us, you agree to abide by the terms of our return policy. We appreciate your understanding and support.